About Us

With over 3 decades of experience, Genesis Auto Repair delivers reliable, skilled, and honest mechanic services throughout the Greater Vancouver Area. We strive to deliver the best automotive services with a transparent and honest approach. Our business depends on satisfied customers, so we will always go that extra mile to make sure the job is done right the first time.

We have all the software and hardware to gain access to Factory protocol and OBDI, OBDII CAN ports, Snap on Verus Edge, all the service manuals, and all the tools/Equip. so we can do the job right

OUR POLICY *

  • Free Diagnostics. if we don't do the repair, Diagnostic is charged, but if we do the repair we won’t charge you for diagnostic at all.

  • You may provide us with required parts, but if the parts are found defective after repair is done you will be charged for taking it out and putting a working part back in. Same applies to used parts supplied to us.

  • If we provide the parts you'll get One Year warranty for new parts and 3 months warranty for used parts. Labor is free of charge if for any circumstance the parts (new or used) are found defective.

  • If you want to get an estimate by Email Please include your phone number.

  • see below for full policy details

GENESIS AUTO REPAIR POLICY

I have a true passion for my business and my business relationships. My name and reputation is my business, and I will always work hard to provide the very best in quality customer service.

Our limited labour warranty in regard to correcting defects in our workmanship is conditional one year. However, if parts fails owing to a manufacturer’s defect or normal use and wear our labour is covered for 6 Months. There is no warranty against additional or more extensive repairs, against other problems that may occur on the same vehicle (even if involving identical symptoms), or against incidental damages. Parts carry the manufacturer’s warranty, which is usually one year and Six months on commercial

Parts carry the manufacturer’s warranty, which is usually one year and commercial Six months

Within 6 months

100% (Parts and labor)

6 months – One year

50% (Parts only) – Customer responsible for labor

Both original and warranted parts and labour must be inspected by Genesis Auto Repair Ltd. Warranty parts pricing is determined by current Manufacturer Suggested Retail Price (MSRP). Customer must have original service receipt and proof of warranty. This warranty applies to in our facility service provided by Genesis Auto Repair Ltd. only and does not cover parts purchased over the counter or sold online. 

Exclusions: These parts are covered for the manufactures warranty only: filters, Light bulbs, fuses, and all cosmetic and non-functional parts. 

Limited Coverage: A/C system components, electronic control boards, Electric, bearings, disposals, and transmissions have limited coverage to one year’s prorated only. 

No Warranty For: Acts of God (lightning, voltage surge, water damage, etc.), customer misuse or abuse, corrosive environment (i.e. sulphur, hard water, sediment, humidity, etc.), failure due to inadequate venting/air flow or insufficient water/gas pressure or voltage/electrical supply or improper installation, or if parts become no longer available. No refunds. No warranty coverage or reimbursements will be given for repairs made by the customer, by any other individual, or by any other service company not authorized by Genesis Auto Repair Ltd. in writing.(Revised & Effective 05/01/2018)

GENESIS AUTO REPAIR strictly adheres to the Golden Rules of Customer Service.

We will serve each customer the way we would like to be served if we were the customer:

We will provide each customer with courteous and professional service.

We will provide clear and accurate estimates of repair to our customers.

We will perform no repairs without customer authorization.

We will perform each service and repair professionally with top quality parts and materials.

We will report any vehicle safety or repair concerns observed during vehicle service to our customers.

We will prioritize recommended vehicle services and repairs to our customers in this order:

 #1 Safety
#2 Progressive Damage
#3 Recommended Maintenance.

We will not recommend services or repairs that are without benefit to our customers and their vehicles. We will stand behind our work and honor all applicable warranties.

Our craftsmanship on all the work WE DO will guarantee your car will be fixed right the very first time… We will always explain very clearly the REPAIR process, no hidden charges or fees. We will always advise you if the car is worth doing the repair to - we don't want our customers wasting money.

Payments

We accept:

BBB Accredited

Click for the BBB Business Review of this Auto Repair - Mobile in Burnaby BC

Contact

  • Monday to Saturday
  • 1.604.435.8543
  • [email protected]
  • Mobile Auto Repair, serving the Greater Vancouver Region.

Copyright © 2017 Genesis Auto Repair. All Rights Reserved.

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